TeleSolutions provides a wide range of Telemarketing and Support Services to companies from many diverse industries. TeleSolutions has applied its Color of Voices approach to projects in Wireless Data Services, Financial Services, Human Resources Systems, Medical and Professional Seminars, Automotive Dealership Services, and Public Safety/Law Enforcement Systems; just to name a few!

Appointment Setting

The success of even the most sophisticated E-Commerce marketing effort may eventually come down to that face to face meeting where the deal is closed. In addition, there is still a sizable market component that can only be reached by the tried and true sales call. Every experienced sales person is aware of the amount of effort that goes into initial prospecting, and your sales force may lack the time (or inclination) for the necessary cold calls that result in qualified appointments. TeleSolutions closes the gap by converting decision-makers with immediate interest into immediate appointments for your sales force.

TeleSolutions representatives are expert at the art of the “first contact”. A courteous and professional call from TeleSolutions will serve to introduce buyers to your product or service, gather information to assess customer requirements, and lay the foundation on which your Sales Representatives can build a successful business relationship.

With on-going appointment setting services from TeleSolutions, your sales pipeline can be supplied with a continuous flow of appointments. Utilizing advanced contact management systems, TeleSolutions representatives will manage those decision maker contacts with a future interest, so that your sales people are on the spot when these customers are making their buying decision. The call from an TeleSolutions representative will begin a process that establishes credibility and motivates prospects to do business with your company.

Seminar Support

Well-planned and professionally conducted promotional events are a proven method of generating highly qualified sales prospects. Communicating your marketing message in a pleasant setting on "neutral ground" sets the tone for positive on-going business relationships. There is no better way to "press the flesh" with potential customers. TeleSolutions has the experience to handle all the details of planning and producing successful sales and educational events.

TeleSolutions has been intimately engaged in the effort to increase the level of product awareness for the Wireless Data Industry. For over five years, E-TeleSolutions has assisted Wireless Carriers, as well as Wireless Data Applications Providers in the production of successful marketing seminars and trade shows. These pivotal events have been an important part of the launch strategies for a number of Wireless Data and Vehicle Fleet Management products, and TeleSolutions is proud to have contributed to their success.

TeleSolutions is ready to apply the expertise and experience gained from these Wireless Industry events to assisting your company in showcasing its products and services. Our staff can quickly recruit event attendees that make or influence buying decisions. By promoting your ideas and mirroring your business philosophy, our approach will uncover companies that may already be well along in the sales cycle and ready to buy your product. With TeleSolutions promoting your next event, you will soon be face to face with a room full of prospects, ready to become your newest customers.

Lead Generation

Every business must rely on a sales pipeline that provides a steady flow of new customers and new sales. Even companies relying on the E-Commerce marketing channel need to complement their Internet marketing efforts with promotional programs that attract additional qualified prospects, and help maintain the flow in their sales pipeline. Lead Generation and Qualification programs from TeleSolutions provide the continuous stream of qualified leads every business requires. Keeping the pipeline filled promotes the churning of your accounts, and consistent growth for your sales performance.

TeleSolutions specializes in identifying key decision-makers, and qualifying prospects to maximize the positioning of your sales force to close the sale.

TeleSolutions can work within your company’s overall marketing strategy to design and execute a lead generation campaign that targets the right market segments for your product or service. TeleSolutions can assist in the acquisition of high quality database resources. Utilizing SIC and other criteria, TeleSolutions can zero-in on the companies and decision makers that hold the key to your future business success.

The most important element of any Lead Generation and Qualification Program is the presentation by the TeleSolutions representative. While they utilize a detailed call guide and script, each TeleSolutions representative is trained to be adept at injecting his or her personality into each call. This is the element that separates TeleSolutions from the typical call center. When your prospective customer is speaking with a representative from TeleSolutions, your company is being represented by a highly trained professional. Your company’s offering will be relayed to the prospect with authority and integrity. Questions or objections are addressed in a courteous and professional manner. Your sales lead will be pre-qualified, and the stage will be set for your sales representative to follow up the TeleSolutions contact with a full presentation, and close the sale.

Customer Surveys

As competition heats up in the world of business, retaining hard won customer relationships must take priority. With your competitors just a click away in cyberspace, maintaining ongoing contacts with customers can be the key to sustaining those ongoing relationships. Of course the new technology offers tools like email and broadcast fax that can be used to reach out to your customer base, but no new technology has yet been developed that can match the impact of a friendly voice at the other end of a telephone. TeleSolutions can be that voice for your business.

TeleSolutions offers Customer Satisfaction Follow-up Services that help companies assess their performance in the market place. Not only will this process help cement customer relationships, but it can also perform a very important "pulse check" on your company's competitive position. Results from customer contacts can be a rich source of data that can help guide future product development and enhancements. It can also show the way to improvements in overall customer service.

In addition, a well crafted Customer Satisfaction Follow-up campaign from TeleSolutions can be the lead-in for revenue enhancing offers such as special accessories or extended service contracts. But best of all, a sincere and professional follow-up after the sale will demonstrate your company's commitment to the customer, and desire to secure their future business.

Customer Service

Virtual companies have a real need. E-Commerce on the Internet has provided businesses with a terrific tool that can draw customers to their products or services. But success in capturing those customers will depend on effective interactions. Even the best designed website may leave some customers needing assistance with site navigation, or asking additional questions about the products or services. When the customer calls a number posted on a website to get assistance, he or she is sending a buying signal! By taking the time to call, the customer is demonstrating genuine interest that deserves a professional and personal response. TeleSolutions is here to provide that response!

TeleSolutions currently provides Internet based Customer Support for one of the largest companies in the world. Our staff has experience with advanced technologies, including Wireless Data, GPS Systems, ASP Solutions, and Point of Sale Systems. TeleSolutions representatives can take inbound inquiry calls from customers responding to the toll free number posted on your website, walking your customer through the site and pointing out important features of your product or service. TeleSolutions becomes an extension of your Internet presence, increasing the effectiveness of your E-Commerce marketing program. The TeleSolutions representative will engage each customer on every call to ensure a positive customer experience that sets the stage for success.