TeleSolutions was established in 1996, by Susan Wilcox, President & CEO. Since its incorporation in 1998, Wilcox and Associates (dba TeleSolutions) has been a key player in the AT&T Wireless Services event promotions division. Company credentials include event coordination, reporting statistics and follow up surveys. Under the Wilcox leadership, TeleSolutions personnel have managed market survey and research projects, both inbound and outbound, for national technology companies and their solutions providers.

TeleSolutions has provided outbound telecom campaign services to promote numerous market specific events. Special promotions for PocketNet™ and national lead generation advertising campaigns have also been supported by TeleSolutions. The company has engaged in SCADA and telemetry survey and marketing campaigns. In addition to providing inbound and outbound telemarketing and toll-free return response services, event and meeting planning clients were provided with on-site support at each of these events.

Over the last six years, TeleSolutions has continued to grow with the addition of clients from various wireless data application areas and other industries including credit card merchant services, payroll processing, human resource application service providers (ASP’s) and medical software. TeleSolutions provides these clients with multi-level services including: attendee recruitment, sales lead generation, appointment setting, inbound call center support, and event follow-up surveying. TeleSolutions is a project-based company, and as such, it staffs according to client needs.

Organizations and Community Service

The company initiative for the 2001/2002 fiscal year included expansion into membership with community service and professional organizations for the Central Florida market. These organizations include: the BBB, the Metro Orlando Economic Development Commission, the Women’s Business National Council, and is also the newest member of the Orange County Convention and Visitors Bureau. TeleSolutions public service also included participation in the Orange County SPCA “Paws in the Park” program and membership in several local arts organizations.

Staffing

TeleSolutions employees are a select group of communications specialists who have been chosen for their professional presentation, articulation and educational level. A voice coach is provided for training in diction and phrasing to create the impression of professional yet cordial customer communications. Our personnel work directly with event planners, sales staff, and vendors to keep attendees on the “return visit roster.”

TeleSolutions is a division of Susan Wilcox and Associates, Inc.